Microsoft proves That UX doesn’t matter

At work, we recently switched from Google to Microsoft. I’m still struggling with such esoteric tasks as scheduling a meeting, seeing someone else’s calendar, reducing the insane amount of notifications, and all the other nonsense baked into Teams and Outlook.

It goes to show that UX really doesn’t matter all that much. Microsoft is doing just fine riding a wave of monopolistic practices and regulatory capture.

Less cynically, Microsoft has optimized for enterprise sales by putting all their effort into the sales process itself and viewing system admins as their sole end users, optimizing their UX. Employees actually using the software itself are irrelevant.

Google and Slack optimized for the employees using the software, and Google especially, struggles with enterprise sales for this very reason.

Can a company make a product that’s not absolute garbage and still nail enterprise sales? I don’t know.